Creating Learning Objectives

Bespoke eLearning Development

eLearning Developer

Let’s start by creating learning objectives – useful for the elearning developer / designer – well basically anyone that’s trying to create some kind of learning!. The objectives should be based on the problems the business is going to solve. For example let’s say that the Customer Support Team at Rob’s carpets are making the following common mistakes when logging new customers on the system over the phone:

  • The full name and address including postcode is not being recorded
  • A landline and mobile number are not being logged correctly
  • The ‘new customer’ tick box is not being ticked before saving
  • How the customer heard about the business is not being added
  • The details of ‘Rob’s Carpets’ website is not being given to customers over the phone

So our learning objectives should be something along the lines of:

By the end of this course you should be able to:

  • Enter the customer’s full name and address including postcode
  • Enter the customer’s landline and mobile telephone numbers
  • Ensure that the customer is logged as a ‘new customer’ before saving
  • Log how the customer heard about the business
  • Ensure that the details of ‘Rob’s Carpets’ website is given to customers over the phone

You can make your objectives ‘SMART’ objectives but I’m going to keep them ‘unsmart’ as not to over complicate the design at this stage. If you want to learn more about creating ‘SMART’ objectives and also download a handy PDF, try this: Creating SMART objectives

In the next post I’ll explain how the objectives will form the basis of the quest game.

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